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HUD’s Withdrawal of Emotional Support Animal Guidance

For years condominium and homeowners’ associations confronting requests for emotional support animals (ESAs) operated under a relatively well-defined framework established by the U.S. Department of Housing and Urban Development (HUD). The agency’s 2020 guidance, Assessing a Person’s Request to Have an Animal as a Reasonable Accommodation Under the Fair Housing Act, became the primary roadmap for evaluating ESA requests and was frequently cited by attorneys, housing providers, administrative agencies, and courts.

That landscape changed dramatically in May 2026 when HUD’s Office of Fair Housing and Equal Opportunity (FHEO) formally withdrew the 2020 guidance and announced a significant shift in enforcement priorities. At roughly the same time, HUD withdrew numerous prior guidance documents and advisory materials, explaining that guidance documents should not be treated as binding law and should not impose compliance obligations beyond those found in statutes, regulations, and binding judicial precedent.

The obvious question for condominium and homeowners’ associations is, does HUD’s action effectively eliminate the emotional support animal category altogether or merely place it in legal limbo? The answer, at least for now, appears to be somewhere in the middle.

FHEO’s stated rationale for why it withdrew its prior guidance is important because it sheds light on how the agency intends to approach future enforcement. The withdrawal memorandum repeatedly emphasizes that guidance documents do not carry the force of law and should not be used to create obligations beyond what Congress enacted in the Fair Housing Act or what HUD formally adopted through rulemaking. FHEO specifically expressed concern that prior guidance had effectively expanded fair housing obligations through informal agency interpretations rather than through regulations adopted under the Administrative Procedure Act.

FHEO also explained that it is reviewing its enforcement practices in light of a broader federal policy favoring strict adherence to statutory text and limiting reliance on nonbinding agency guidance. In a separate withdrawal notice, HUD stated that guidance documents should be issued only when they are necessary and when they reduce compliance burdens rather than increase them. Significantly, HUD announced that the withdrawn guidance should not be relied upon by the FHEO or stakeholders while the review process remains ongoing. The agency further stated that withdrawn guidance documents had been removed from HUD’s website and should no longer be treated as authoritative. For associations that have spent years hearing that HUD guidance effectively governed ESA requests, this is a substantial development.

The most consequential portion of HUD’s May 2026 memorandum is its discussion of service animals under the Americans with Disabilities Act (ADA). The memorandum notes that the Fair Housing Act itself contains only a limited regulatory example involving a trained service animal—a seeing-eye dog for a visually impaired resident. FHEO then observes that, over time, agency guidance and judicial deference to that guidance expanded the concept of reasonable accommodations to include untrained emotional support animals. HUD now appears to be moving away from that approach.

The memorandum specifically points to ADA regulations defining a service animal as one that is individually trained to perform work or tasks directly related to a disability. FHEO highlights the ADA’s distinction between trained service animals and animals that merely provide emotional comfort, companionship, or a sense of well-being. Most notably, FHEO states that as an enforcement priority FHEO will generally find reasonable cause for failure to provide an animal-related accommodation involving a waiver of a pet restriction only where the animal has been individually trained to perform work or tasks directly related to the complainant’s disability. That language has understandably generated considerable attention. For the first time in many years, HUD appears to be signaling that its enforcement resources will be focused primarily on trained assistance animals (such as service animals) rather than traditional ESAs.

At this point you may be asking yourself whether the withdrawal of the prior advisory memorandums eliminates the ESA category. Simply put, not necessarily. The withdrawal of guidance is not the same as an amendment to the Fair Housing Act. Congress has not amended the statute. HUD has not adopted a new regulation eliminating ESAs. No court has held that ESAs are categorically excluded from reasonable accommodation protections. Instead, HUD has withdrawn guidance documents and announced a change in enforcement priorities. That is a distinction that matters.

The Fair Housing Act still requires housing providers to make reasonable accommodations when necessary to afford a person with a disability an equal opportunity to use and enjoy a dwelling. The statutory language remains unchanged. As a result, attorneys representing residents seeking ESAs will undoubtedly continue to argue that an ESA may qualify as a reasonable accommodation under the Fair Housing Act even without the 2020 guidance. Some courts may continue to accept those arguments based on prior judicial decisions interpreting the statute independently of HUD’s guidance.

What has changed is that applicants can no longer point to HUD’s 2020 guidance as authoritative agency direction establishing detailed procedures, documentation standards, and presumptions favoring ESAs. In that sense the ESA category has not disappeared, but its legal foundation has become significantly less certain.

The situation becomes even more interesting in Florida. Section 760.27 of the Florida Statutes specifically addresses ESAs in housing. The statute defines an ESA and establishes procedures for evaluating accommodation requests. Among other things, the statute permits housing providers to request reliable information supporting both the existence of a disability and the disability-related need for the specific ESA when those matters are not readily apparent. The statute also authorizes denial of requests when the animal poses a direct threat to persons or property that cannot be eliminated through another reasonable accommodation.

When Florida enacted this statute, much of the statutory framework reflected concepts that appeared in HUD guidance and federal fair housing interpretations. Consequently, many practitioners viewed the statute as largely codifying existing federal principles. The question now is whether Florida’s statute remains fully viable after HUD’s withdrawal of its guidance and related advisory opinions. There are arguments on both sides.

On one hand, Florida’s statute remains valid law. The Florida legislature has not repealed it, and nothing in HUD’s withdrawal memorandum expressly invalidates the Florida statute. On the other hand, the Florida statute repeatedly references federal fair housing concepts and contemplates evaluating information in accordance with the Fair Housing Act and Section 504 of the Rehabilitation Act. To the extent Florida’s statute was built upon assumptions derived from HUD guidance that no longer exists, courts may eventually be required to determine how much weight should be given to those statutory provisions. Quite obviously, this creates uncertainty for associations attempting to reconcile state law with a federal agency that has now withdrawn the very guidance that previously established the basis for much of the analysis.

For condominium and homeowners’ associations, several practical observations emerge.

Community associations should recognize that the withdrawal of HUD’s 2020 guidance removes one of the most frequently cited authorities supporting ESA requests. Applicants and their representatives can no longer rely on that guidance as current HUD policy.

Community associations may have greater flexibility to scrutinize ESA requests than they had under the withdrawn guidance. HUD’s memorandum expressly criticizes prior interpretations that discouraged housing providers from asking reasonable follow-up questions and suggests that greater scrutiny may be appropriate.

Trained service animals remain on much firmer legal footing. HUD’s memorandum repeatedly references animals individually trained to perform disability-related tasks and identifies such animals as the primary focus of future enforcement efforts.

Community associations should continue to evaluate requests individually rather than adopting blanket policies rejecting ESAs. Although HUD’s enforcement priorities have shifted, the Fair Housing Act itself has not been amended, and courts may continue to recognize certain ESA-related accommodation claims.

As always, community associations should ensure that any denial is supported by a careful factual analysis and competent legal advice. A denial based solely on the assumption that ESAs no longer exist as a legal category would be premature.

Perhaps the most important takeaway from all of this is that currently this area of law remains unsettled. HUD’s withdrawal of its prior guidance unquestionably represents a major policy shift. It weakens the administrative foundation upon which many ESA claims have been built and signals that federal enforcement resources will be directed primarily toward accommodations involving trained assistance animals. Yet at the same time, the Fair Housing Act remains unchanged. Section 760.27 of the Florida Statutes remains on the books. Prior judicial decisions recognizing ESA accommodations have not automatically vanished. In addition, courts have not yet had sufficient time to determine the full legal impact of HUD’s actions. Also, as of the writing of this article, it is our understanding that local fair housing agencies are still processing discrimination complaints concerning ESAs. Accordingly, community associations should view the current situation as one involving substantial uncertainty rather than definitive answers.

What can be said with confidence is that the 2020 HUD guidance is no longer available as authority. The detailed framework that many housing providers relied upon for evaluating ESA requests has been withdrawn. Likewise, HUD has indicated that withdrawn guidance documents should not be relied upon while the agency’s review is ongoing. Whether ESAs ultimately survive as a recognized category under the Fair Housing Act will likely be determined through future litigation, regulatory action, or congressional intervention. Until that occurs, associations should understand that the legal landscape is shifting and is anything but fully settled.

For now, ESAs appear to occupy a legal middle ground: no longer supported by HUD’s prior guidance yet not entirely eliminated from fair housing law. That reality creates both opportunities and risks for community associations. With all of this in mind, community associations should discuss the implications, both good and bad, of what appears to be an ever-changing playing field regarding ESAs with their association’s attorney and should continue to treat requests for ESAs on a case-by-case basis. Indeed, for the time being, how a community association may respond to a request for an ESA may largely depend upon the association’s own risk tolerance.

Assistance Animal Requests | It Could Not Get Any Worse, Could It?

The Fair Housing Act (FHA) provides for two distinct types of assistance animals: (i) the service animal and (ii) the emotional support animal. In general, the FHA makes it unlawful for a housing provider, which includes condominium and homeowners associations, to refuse to make a reasonable accommodation in rules, policies, practices, or services on behalf of a person with a disability where such accommodation is needed in order to provide the disabled person an equal opportunity to enjoy and use their dwelling. One of the most common requests that an association receives is an accommodation to the association’s pet restrictions, whether such restriction is a weight or breed limitation or a total prohibition on pets. While there is a real need for such accommodations, there also appears to be considerable fraud in the context of the emotional support animal request.

In the context of the emotional support animal, the association has the right to know if the person requesting a reasonable accommodation for an emotional support animal has a disability, most often defined as a mental or physical impairment that substantially limits one or more major life activities, and whether the animal helps ameliorate the disability. However, the same is not true when it comes to the other classification of assistance animal, the service animal. The Department of Housing and Urban Development (HUD) refers to the American Disabilities Act in defining the term “service animal” as:

any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Other species of animals, whether wild or domestic, trained or untrained, are not service animals for the purposes of this definition. The work or tasks performed by a service animal must be directly related to the individual’s disability.

Recent guidance issued by HUD in FHEO-2020-01 on January 28, 2020, has made it easier than ever for residents to claim a need for an accommodation for a service dog without having to provide meaningful documentation to evidence their claim. The information presented below is provided to educate board members and managers of these somewhat absurd changes to HUD’s guidance and should not be relied upon by a disingenuous owner seeking an accommodation because, sooner or later, the fraud will present itself. The January 28, 2020, HUD notice can be found at kbrlegal.com. Once there, click “Resources,” then click “Links.” Associations should rely on this guidance when evaluating any request.

It is important to note that assistance animals are not pets. Rather, they are animals that work, assist, perform tasks, and/or provide emotional support for the benefit of a person with a disability. Not a single “pet” rule applies to assistance animals. As discussed above, under the FHA there are two types of assistance animals: (i) service animals that do work, perform tasks, and provide assistance, and (ii) those animals that provide therapeutic emotional support for individuals with disabilities, referred to as emotional support animals. HUD provides a completely different analysis for the association to follow depending on whether the applicant claims that the animal at issue is a service animal or an emotional support animal.

The remainder of this article will focus on the appropriate analysis in the event a resident requests an accommodation for a service animal. The analysis discussed below only applies to requests for a service animal and does not apply to a request for an emotional support animal, which is briefly addressed above.

A service animal is narrowly defined as any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. The animal must be a dog, and the work or tasks performed by the dog must be directly related to the individual’s disability. Therefore, if the association receives a request for an accommodation for a service animal, it must follow the following analysis as provided by the HUD guidance which is word-for-word quoted below:

  1. Is the animal a dog?
    1. If “yes”, proceed to the next question.
    2. If “no”, this is not a service animal but may be a support animal.
  2. Is it readily apparent that the dog is trained to do work or perform tasks for the benefit of an individual with a disability? (for example, the individual is blind and the dog is a clearly trained guide dog)
    1. If yes, grant the accommodation, no further inquiries necessary.
    2. If no, proceed to the next question.
  3. Ask the following questions: (1) is the animal required because of a disability? (2) what work or task has the animal been trained to perform?
    1. If the person answers yes to the question (1) and the work or task is identified in response to question (2), grant the accommodation because the animal qualifies as a service animal.
    2. If the answer to either question is no or none, the animal does not qualify as a service animal but may be a support animal or other type of assistance animal. The analysis regarding emotional support animals would then apply.

 In accordance with the HUD guidance, if the individual claims the dog is required because of a disability and asserts the work that the dog has been trained to perform, the association is not permitted to ask about the nature or extent of the person’s disability or to even ask for documentation to corroborate the person’s claim!

In other words, if a resident claims that their dog is a service dog, even if it is not readily apparent that the dog is trained to do work or perform tasks for the benefit of the resident with a disability, the guidance from HUD suggests that the association is fully restricted to asking only the questions above. Thus, the association must grant the accommodation request if the person claims to have a disability and identifies the work that the dog has been trained to perform. This applies even if the disability is not readily apparent and even if the dog’s training is not apparent. The inquiry stops there. The association has no authority whatsoever to request any further documentation to corroborate the person’s claims in any way. In fact, if the association does ask for documentation—for example, a doctor’s note or evidence of the dog’s training to perform the identified task—the association, and the board members in their individual capacity, may be liable for violating the FHA. Oddly, a plain reading of this latest guidance could be interpreted to mean an association could be in very hot water, indeed, in the event the association probes the need for the service dog and/or its training, even if it turns out in the end that the claim was fraudulent, albeit that would be an absurd result. This situation is analogous to having to file a homeowner insurance claim due to a lawsuit brought by a thief who broke his leg while breaking into your home. In plain English, it stinks.

This change in the guidance from HUD regarding service animals clearly even further opens the doors for individuals to abuse the process. As the association is not permitted to request documentation to confirm the disability-related need for the animal, associations have no way to evaluate the truth of the claims made by the residents. As discussed above, this analysis is only applicable if the resident requests an accommodation for a service dog.

If your association receives a request for an assistance animal, whether a service animal or an emotional support animal, I strongly recommend that the board consult with the association’s legal counsel before requesting more information or denying the request. Do not be penny wise and pound foolish. In today’s ever-litigious society, being able to hide behind “advice of counsel” is priceless.

(Reprinted with permission from the June 2021 edition of the Florida Community Association Journal)